Frequently Asked Questions (FAQ)

Where is Cassidy Apparel Ltd located?
We are a registered UK company based in Bootle. Our official address is 467 Hawthorne Road, Bootle, United Kingdom, L20 9AT.
Are your jewelry pieces hypoallergenic?
Yes! Most of our jewelry is made from high-quality sterling silver, stainless steel, or brass with thick 18k gold plating. We prioritize skin-friendly materials to ensure comfort for sensitive skin.

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and secure payments processed via Stripe.
Is it safe to use my credit card on your website?
Absolutely. Our website uses SSL encryption to ensure that your personal and financial information is 100% protected. We never store your full card details on our servers.
Can I change or cancel my order?
We process orders quickly, but we allow cancellations or changes within 12 hours of placement. Please email us at payment@CassidyApparel.com immediately if you need to make a change.

How long will it take to receive my order?
- UK Orders: Typically 3-5 business days.
- International Orders: Usually 7-14 business days depending on your location and customs clearance.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your parcel’s journey.

What is your return policy?
We offer a 30-day return policy for most items. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged or faulty.
How do I start a return?
Simply contact our support team at payment@CassidyApparel.com with your order number, and we will provide you with the return instructions.

How should I care for my jewelry?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in a cool, dry place, preferably in the original Cassidy Apparel packaging.

Frequently Asked Questions