Shipping Policy

Thank you for shopping at Cassidy Apparel Ltd. We are committed to delivering your jewelry safely and efficiently. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days.

• In the event of a significant delay in the shipment of your order, we will contact you via email (payment@CassidyApparel.com).

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping methods:

• Please note: Delivery delays can occasionally occur due to customs or courier issues.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. You can track your parcel via our website or the courier’s portal.

4. Customs, Duties, and Taxes

Cassidy Apparel Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Shipping Address Accuracy

Please ensure that your shipping address is complete and correct at the time of checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

6. Damages

Cassidy Apparel Ltd is liable for any products damaged or lost during shipping. If you received your order damaged, please contact our support team immediately at payment@CassidyApparel.com.

• Please save all packaging materials and damaged goods before filing a claim.

• Take clear photos of the damaged item and the outer box for our insurance purposes.

Contact Information

If you have any questions regarding the delivery of your order, please reach out to us:

• Company: Cassidy Apparel Ltd

• Address: 467 Hawthorne Road, Bootle, United Kingdom, L20 9AT

• Email: payment@CassidyApparel.com

• Phone: +44 7426719516